Terms & Conditions | Troy Wines

GENERAL TERMS & CONDITIONS

Minimum order value is $20. All promotions and discounts exclude Tobacco items.

Trading Hours

Our Trading Hours by location can be found here.

Liquor Licence

TBC

Responsible Service of Alcohol

Troy Wines takes the responsible service of alcohol very seriously. If you, the customer, look under 25 and are unable to present valid photo identification, your order will be cancelled. If anyone present at the premises at the time of delivery looks under 25 and is not able to present valid photo identification, your order will be cancelled. If you, the customer, show signs of intoxication either when placing your order or at the time of delivery, your order will be cancelled. Alcohol cannot be left unattended for any reason at any time. We reserve the right to refuse service at our sole discretion, this may be because of our concern for a customer’s welfare and our commitment to responsible service in the community.

Cancelled Orders

If your order has been cancelled because you cannot present valid photo identification or you are intoxicated, your order will also be refunded, except for the delivery fee, which will be charged. If your order has been cancelled because you were unable to accept delivery because of an incorrect address or phone number, your order will be refunded, except for the delivery fee, which will be charged.

Delivery

The majority of Troy Wines orders are delivered to your door within 30 minutes. Occasionally delivery may take up longer, up to 45-60 minutes, usually due to factors outside our control like severe traffic or weather events, or if incorrect or unclear delivery details are provided – we will keep you informed if that is the case. Our customer service staff are available to update you on your delivery from 11:30am-midnight Monday to Saturday and 11:30am-10pm Sunday (Sydney time). Due to liquor licensing regulations, we are unable to leave orders on your doorstep or at any other address other than the delivery address listed on the customer order. Customers must be able to present valid photo identification to receive their order.

Other

AUD: all prices are in Australian Dollars.

Change of mind returns: Troy Wines does not offer any returns or refunds where you have changed your mind or made a mistake in ordering. If you are unhappy with your purchase, please contact Troy Wines via email or call us during business hours.

Returns & Alcohol Delivery Refunds

Had a change of mind or not 100% happy? If you are not satisfied with your order you can simply return to us within 30 days and receive a full refund (minus cost of delivery). The goods must be returned in their original condition (and not half drunk!); Please contact us immediately to let us know to expect your return. We will not accept returns if they are received damaged or incomplete.

Troy Wines will seek to process your refund as quickly as possible. Please allow up to 5 business days for troy Wines to process your refund and we hope you will be happy with your next order! If your alcohol delivery order is damaged in transit – are faulty or are incorrect please let the Troy Wines team know and we will refund the value of the damaged or incorrect goods. Jimmy reserves the right to request or ask for proof to ensure the good were damaged and/ or faulty.

Website Content

The materials (including all software) and services at this site are provided “as is” without warranties of any kind including warranties or merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Troy Wines' obligations with respect to its products and services are governed solely by the agreements under which they are provided and nothing on this Site should be construed to alter such agreements.

Troy Wines further does not warrant the accuracy and completeness of the materials, information or services at this Site.

troy Wines may make changes to the materials and services on this Site, or to the products and services described in them, at any time without notice. The materials and services on this Site may be out of date, and Troy Wines makes no commitment to update the materials and services on this Site.

Information published on this Site may refer to products, programs or services that are not available in your area or country. Consult your local Troy Wines business contact for information regarding the products and services that may be available to you.

Privacy & Receiving Commercial Electronic Messages

Our Privacy Policy is available here and forms part of these terms and conditions. You acknowledge and agree to the terms of our Privacy Policy.

You agree that we may send you commercial electronic messages and tailored advertising (which include marketing communications advertising goods and services) via various channels and media (including by email, SMS, phone and mail) where you have not opted out (as described below) from receiving such electronic messages sent to you by Troy Wines via those channels or media. Your agreement to receive commercial electronic messages from us will be effective until you opt out.

You may opt out of the receipt of commercial electronic messages, by using the unsubscribe facility in the footer of any commercial electronic message. If you tell us you opt out of the receipt of such material, you will only receive information we are required by law to provide to you or factual information directly about your account, including changes to these terms and conditions and/or the Privacy Policy, Account transactions or other important information relating to products you have purchased.

Liability Disclaimer

The Site is provided by Troy Wines in good faith but Troy Wines does not make any representations or warranties of any kind, express or implied, in relation to all or any part of the Site or the Content or any websites to which the Site is linked, and all warranties and representations are hereby excluded to the extent permitted by law.

The contents of the Site do not constitute advice and should not be relied upon in making, or refraining from making, any decision.

To the extent permitted by law, Troy Wines hereby disclaims all liability (howsoever arising) in connection with any loss and/or damage, arising out of or in connection with any use of, or inability to use, all or any part of the Content, the Site and/or any website to which the Site is linked, or any action taken (or refrained from being taken) as a result of using any of these.

Defective Products

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.